Urbana

At "Acuarela," we are committed to delivering your cherished artworks with the utmost care and efficiency. Our shipping policy ensures a seamless and secure process for the transportation of your chosen masterpieces. Please review the following guidelines to understand how we handle shipping:

Shipping Destinations: We offer shipping services to a wide range of domestic and international destinations. Our goal is to make our artwork accessible to art enthusiasts around the world.

Processing Time: Once your order is placed, our team will carefully prepare the artwork for shipment. Please allow 5 business days for order processing before your artwork is dispatched.

Shipping Methods: We collaborate with reputable shipping carriers to ensure the safe delivery of your artwork. Depending on your location, you may have the option to choose standard or expedited shipping during the checkout process.

Shipping Costs: Shipping costs vary based on the destination, size, and weight of the artwork. The applicable shipping fees will be displayed during the checkout process before you complete your purchase.

Tracking Information: For your peace of mind, we provide tracking information for every shipped artwork. You will receive a tracking number via email once your order has been dispatched.

Packaging: We take great care in packaging artworks to safeguard them during transit. Each artwork is professionally packaged to ensure it arrives in pristine condition.

Insurance: To further protect your investment, all artworks are insured against damage or loss during transit. In the rare event of damage or loss, please contact our customer support team immediately.

Customs and Duties: For international orders, please be aware that customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and may vary based on your country's regulations.

Delivery Time: Delivery times vary based on your location and chosen shipping method. Domestic deliveries typically take 3-5 business days, while international deliveries may take longer due to customs processing.

Address Accuracy: To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. We are not responsible for delays or issues arising from incorrect addresses.

Damaged or Lost Shipments: If your artwork arrives damaged or is lost during transit, please contact us immediately. We will work diligently to resolve the issue and ensure your satisfaction.

We strive to make your art acquisition experience exceptional from start to finish. If you have any questions or special shipping requests, please don't hesitate to reach out to our customer support team at info@acuarela.shop.

Please note that this shipping policy is subject to change, and the terms outlined above are provided as general guidelines. For the most accurate and up-to-date information, please refer to the official shipping policy on our website or contact our customer support team.

At "Acuarela," we take immense pride in the quality and authenticity of the artworks we represent. Our primary goal is to ensure your satisfaction and provide you with a memorable art collecting experience. If, however, you find that the artwork you have purchased does not meet your expectations, we offer a comprehensive refund policy as outlined below:

15-Day Satisfaction Guarantee: We provide a 15-day window from the date of purchase for you to evaluate your artwork in your chosen setting. If, within this period, you are not completely satisfied with your purchase, you may request a return for a full refund of the artwork's purchase price.

Return Process: To initiate a return, please contact our customer support team via email at info@acuarela.shop within the 15-day period. We will guide you through the return process and provide you with the necessary information.

Return Shipping: If you decide to return the artwork, you will be responsible for the safe return shipping and packaging. The artwork must be returned in its original condition, with all accompanying materials, including certificates of authenticity and any documentation provided.

Inspection and Refund: Once we receive the returned artwork and confirm its condition, we will process the refund for the artwork's purchase price. Please allow up to 7 working days for the refund to be processed and reflected in your account.

Exclusions: Custom-commissioned artworks, special orders, and artworks that have been altered or damaged after delivery are not eligible for returns or refunds.

Packaging and Handling Fees: In the event of a return, packaging and handling fees associated with the initial purchase will not be refunded.

We aim to make the refund process as smooth and transparent as possible. If you have any questions or concerns, our dedicated customer support team is here to assist you at every step.

Please note that this refund policy is subject to change, and the terms outlined above are provided as general guidelines. For the most accurate and up-to-date information, please refer to the official refund policy on our website or contact our customer support team.